Privacy Policy

Last updated: 9 September 2025

Lakesea Park values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and disclose information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).

1. Information We Collect

We may collect the following types of personal information:

Name, address, email, and phone number.
Payment details when making a booking.
Booking history and accommodation preferences.
Vehicle details if provided for parking or registration.
Any other information you voluntarily provide (e.g. feedback, survey responses).

2. How We Collect Information

Directly from you when you make a booking via our website, phone, email, or in person.
Through secure third-party booking platforms we partner with.
When you interact with us on social media, email newsletters, or promotions.

3. How We Use Your Information

We use your personal information to:

Confirm and manage your accommodation booking.
Communicate with you regarding your stay, promotions, or special offers.
Improve our services and guest experience.
Comply with legal obligations.

4. Disclosure of Information

We will not sell or rent your information to third parties.
We may disclose personal information:

To service providers (e.g. payment processors, booking platforms) strictly for the purpose of managing your reservation.
When required by law, regulation, or government authority.

5. Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access.
Online transactions are secured using industry-standard encryption.

6. Access & Correction

You have the right to access and update your personal information held by us.
To request access or correction, please contact us using the details below.

7. Marketing Communications

We may use your contact details to send promotional material about Lakesea Park.
You may opt-out of receiving marketing communications at any time by following the unsubscribe link in our emails or contacting us directly.

8. Cookies & Website Analytics

Our website may use cookies and analytics tools to improve user experience.
Cookies do not identify you personally but help us understand how visitors use our site.

9. Contact Us

If you have questions about this Privacy Policy, or wish to access or correct your personal information, please contact:

Lakesea Park
South Durras, NSW, Australia
Email: info@lakesea.com.au

By booking with Lakesea Park or using our services, you consent to the collection and use of your personal information as outlined in this Privacy Policy.